Lost fabric parcel.

Lost fabric parcel.

Post by Jennifer in Ottaw » Thu, 20 Aug 2009 05:52:08



Last week, I notified a fabric shop that my order had not been
delivered...I have been known to let the days drag on when I have
ordered from this place before - sometimes, because they have so many
orders to ship - once, it was 2wks and my order was still waiting at
the cutting table!  Anyway, this time, my parcel was shipped on the
23rd of July (after I had agreed to wait for a backorder of the
Blockbase software) - still nothing arrived.  Kim said last week that
she'd put a trace on it an let me know - today, the post office phoned
to ask whether I had received my fabric.  I told them "No" - she said
that she will contact the store to reimburse the value to them so that
they can prepare another parcel for me.  At the same time, I received
an email from the store to say that they wouldn't have an answer until
Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
lost parcels are found the same day that a claim is made and delivered
within 24hours"... At this stage, I don't remember what I ordered in
the fabric line and whether they have any in stock now is
moot...maybe, I'll just tell them to surprise me with lots of batiks
instead?  Insurance by shop owners is a good thing!  jennellh
 
 
 

Lost fabric parcel.

Post by J* » Thu, 20 Aug 2009 06:01:46


i didnt even think that shop owners had insurance to cover this type of
problem.
which shop was it. tis a good thing for all of us to know about.
i hope they get yours sorted out quickly and those new batiks arrive in
double quick time.
lucky you if the batiks come or the first package...maybe both will arrive.
you could get lucky.
j.

"Jennifer in Ottawa"   wrote  ...
Last week, I notified a fabric shop that my order had not been
delivered...I have been known to let the days drag on when I have
ordered from this place before - sometimes, because they have so many
orders to ship - once, it was 2wks and my order was still waiting at
the cutting table!  Anyway, this time, my parcel was shipped on the
23rd of July (after I had agreed to wait for a backorder of the
Blockbase software) - still nothing arrived.  Kim said last week that
she'd put a trace on it an let me know - today, the post office phoned
to ask whether I had received my fabric.  I told them "No" - she said
that she will contact the store to reimburse the value to them so that
they can prepare another parcel for me.  At the same time, I received
an email from the store to say that they wouldn't have an answer until
Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
lost parcels are found the same day that a claim is made and delivered
within 24hours"... At this stage, I don't remember what I ordered in
the fabric line and whether they have any in stock now is
moot...maybe, I'll just tell them to surprise me with lots of batiks
instead?  Insurance by shop owners is a good thing!  jennellh

 
 
 

Lost fabric parcel.

Post by Polly Esthe » Thu, 20 Aug 2009 10:38:32


Another happy online buying experience.  I found some Gorgeous!  ( do I
sound e***d?) stuff at Lillies Quilting Loft at a good price  They emailed
me today to ask if 1 yd of one of the fabrics would be okay.  How nice.
Not exactly an unheard of effort but their realizing that it could matter
and cared enough to ask was appreciated.  Polly

"J*" <wrote>i didnt even think that shop owners had insurance to cover this
type of

Quote:
> problem.
> which shop was it. tis a good thing for all of us to know about.
> i hope they get yours sorted out quickly and those new batiks arrive in
> double quick time.
> lucky you if the batiks come or the first package...maybe both will
> arrive.
> you could get lucky.
> j.

> "Jennifer in Ottawa"   wrote  ...
> Last week, I notified a fabric shop that my order had not been
> delivered...I have been known to let the days drag on when I have
> ordered from this place before - sometimes, because they have so many
> orders to ship - once, it was 2wks and my order was still waiting at
> the cutting table!  Anyway, this time, my parcel was shipped on the
> 23rd of July (after I had agreed to wait for a backorder of the
> Blockbase software) - still nothing arrived.  Kim said last week that
> she'd put a trace on it an let me know - today, the post office phoned
> to ask whether I had received my fabric.  I told them "No" - she said
> that she will contact the store to reimburse the value to them so that
> they can prepare another parcel for me.  At the same time, I received
> an email from the store to say that they wouldn't have an answer until
> Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
> lost parcels are found the same day that a claim is made and delivered
> within 24hours"... At this stage, I don't remember what I ordered in
> the fabric line and whether they have any in stock now is
> moot...maybe, I'll just tell them to surprise me with lots of batiks
> instead?  Insurance by shop owners is a good thing!  jennellh

 
 
 

Lost fabric parcel.

Post by Jennifer in Ottaw » Thu, 20 Aug 2009 12:04:41


They are going to check the stock tomorrow regarding my original order
to let me know what might be available still.  I also have the option
of taking all different items though the prices have gone up.
jennellh


Quote:
> i didnt even think that shop owners had insurance to cover this type of
> problem.
> which shop was it. tis a good thing for all of us to know about.
> i hope they get yours sorted out quickly and those new batiks arrive in
> double quick time.
> lucky you if the batiks come or the first package...maybe both will arrive.
> you could get lucky.
> j.

> "Jennifer in Ottawa" ? wrote ?...
> Last week, I notified a fabric shop that my order had not been
> delivered...I have been known to let the days drag on when I have
> ordered from this place before - sometimes, because they have so many
> orders to ship - once, it was 2wks and my order was still waiting at
> the cutting table! ?Anyway, this time, my parcel was shipped on the
> 23rd of July (after I had agreed to wait for a backorder of the
> Blockbase software) - still nothing arrived. ?Kim said last week that
> she'd put a trace on it an let me know - today, the post office phoned
> to ask whether I had received my fabric. ?I told them "No" - she said
> that she will contact the store to reimburse the value to them so that
> they can prepare another parcel for me. ?At the same time, I received
> an email from the store to say that they wouldn't have an answer until
> Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
> lost parcels are found the same day that a claim is made and delivered
> within 24hours"... At this stage, I don't remember what I ordered in
> the fabric line and whether they have any in stock now is
> moot...maybe, I'll just tell them to surprise me with lots of batiks
> instead? ?Insurance by shop owners is a good thing! ?jennellh

 
 
 

Lost fabric parcel.

Post by onetexsu » Thu, 20 Aug 2009 12:52:03


Okay Polly, what exactly was your gorgeous find at Lillies? As for
ordering, I always print and save the receipt. If you don't want to do
that, most stores send you a confirmation email when you order. Check
your email, the exact order may be right there waiting to jog your
memory.

Sunny

 
 
 

Lost fabric parcel.

Post by Polly Esthe » Thu, 20 Aug 2009 13:11:50


Ah well now, Sunny.  You must remember that I am Organized.  My notes on the
Lillie order say:  Belize (really dark green), blue dragon fly, medium blue
jay, lime and light lime.  Light compared to what ?  don't know.  The order
shortage had to do with a coordinating daisy print that went with a bunny
panel.  I figured it would do nicely for borders or patches with the bunny.
If you have time, go look at the Belize.  Sometimes a vibrant really dark
green is just what's needed to make another color very happy.  Polly


Quote:
> Okay Polly, what exactly was your gorgeous find at Lillies? As for
> ordering, I always print and save the receipt. If you don't want to do
> that, most stores send you a confirmation email when you order. Check
> your email, the exact order may be right there waiting to jog your
> memory.

> Sunny

 
 
 

Lost fabric parcel.

Post by J* » Thu, 20 Aug 2009 14:06:21


the package going missing was not your fault.
surely they could come to the party on another order
by giving it to you at the first price.
good grief, that is just plain good customer service.
i'd ask, you might just get your way on it.
surely they gotta be that smart.
what store?
j.

Quote:
"Jennifer in Ottawa" wrote...

They are going to check the stock tomorrow regarding my original order
to let me know what might be available still.  I also have the option
of taking all different items though the prices have gone up.
jennellh


Quote:
> i didnt even think that shop owners had insurance to cover this type of
> problem.
> which shop was it. tis a good thing for all of us to know about.
> i hope they get yours sorted out quickly and those new batiks arrive in
> double quick time.
> lucky you if the batiks come or the first package...maybe both will
> arrive.
> you could get lucky.
> j.

> "Jennifer in Ottawa" wrote ...
> Last week, I notified a fabric shop that my order had not been
> delivered...I have been known to let the days drag on when I have
> ordered from this place before - sometimes, because they have so many
> orders to ship - once, it was 2wks and my order was still waiting at
> the cutting table! Anyway, this time, my parcel was shipped on the
> 23rd of July (after I had agreed to wait for a backorder of the
> Blockbase software) - still nothing arrived. Kim said last week that
> she'd put a trace on it an let me know - today, the post office phoned
> to ask whether I had received my fabric. I told them "No" - she said
> that she will contact the store to reimburse the value to them so that
> they can prepare another parcel for me. At the same time, I received
> an email from the store to say that they wouldn't have an answer until
> Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
> lost parcels are found the same day that a claim is made and delivered
> within 24hours"... At this stage, I don't remember what I ordered in
> the fabric line and whether they have any in stock now is
> moot...maybe, I'll just tell them to surprise me with lots of batiks
> instead? Insurance by shop owners is a good thing! jennellh

 
 
 

Lost fabric parcel.

Post by J* » Thu, 20 Aug 2009 14:27:29


wow, they got some great fabs there in the clearance dept.
quite a few great batiks on clearance at under $6.50 a yd.
thanks for telling us about this sites good customer service.
j.

Quote:
"Polly Esther"  wrote...

Another happy online buying experience.  I found some Gorgeous!  ( do I
sound e***d?) stuff at Lillies Quilting Loft at a good price  They emailed
me today to ask if 1 yd of one of the fabrics would be okay.  How nice.
Not exactly an unheard of effort but their realizing that it could matter
and cared enough to ask was appreciated.  Polly
 
 
 

Lost fabric parcel.

Post by gaw93.. » Thu, 20 Aug 2009 23:50:42


Yep, and the simple words "well, I guess I can tell my international
newsgroup about your ________ [good or bad, you fill in the blank]
customer service. I'm sure they will be interested to find out the
outcome of my experience with you!" can be added to your communication
with them.

Seems to me others have used this.

Ginger in CA
on a mandated work furlough day - not happy to have a day without pay


Quote:
> the package going missing was not your fault.
> surely they could come to the party on another order
> by giving it to you at the first price.
> good grief, that is just plain good customer service.
> i'd ask, you might just get your way on it.
> surely they gotta be that smart.
> what store?
> j.

> "Jennifer in Ottawa" wrote...

> They are going to check the stock tomorrow regarding my original order
> to let me know what might be available still. ?I also have the option
> of taking all different items though the prices have gone up.
> jennellh


> > i didnt even think that shop owners had insurance to cover this type of
> > problem.
> > which shop was it. tis a good thing for all of us to know about.
> > i hope they get yours sorted out quickly and those new batiks arrive in
> > double quick time.
> > lucky you if the batiks come or the first package...maybe both will
> > arrive.
> > you could get lucky.
> > j.

> > "Jennifer in Ottawa" wrote ...
> > Last week, I notified a fabric shop that my order had not been
> > delivered...I have been known to let the days drag on when I have
> > ordered from this place before - sometimes, because they have so many
> > orders to ship - once, it was 2wks and my order was still waiting at
> > the cutting table! Anyway, this time, my parcel was shipped on the
> > 23rd of July (after I had agreed to wait for a backorder of the
> > Blockbase software) - still nothing arrived. Kim said last week that
> > she'd put a trace on it an let me know - today, the post office phoned
> > to ask whether I had received my fabric. I told them "No" - she said
> > that she will contact the store to reimburse the value to them so that
> > they can prepare another parcel for me. At the same time, I received
> > an email from the store to say that they wouldn't have an answer until
> > Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
> > lost parcels are found the same day that a claim is made and delivered
> > within 24hours"... At this stage, I don't remember what I ordered in
> > the fabric line and whether they have any in stock now is
> > moot...maybe, I'll just tell them to surprise me with lots of batiks
> > instead? Insurance by shop owners is a good thing! jennellh- Hide quoted text -

> - Show quoted text -

 
 
 

Lost fabric parcel.

Post by Tari » Fri, 21 Aug 2009 03:46:50


Sometimes it isn't the regular expected service that
makes a difference but how well a company (big or small) handles a problem.
That is when you really can see the stuff a company is made
of.   I learned the hard way Sears and Janome both don't know how to resolve
problems too well (at least in my cases)
Sorry about the furlough day Ginger.  DH is sure glad he is retired at this
point.  (former state worker)
My neice is dealing with the same you are though.  My brothers in
construction contracting is off about 90% so I guess everything is relative.
They planned for the cyclical recession but it has never in 40 years been
this bad for them.
Taria


Yep, and the simple words "well, I guess I can tell my international
newsgroup about your ________ [good or bad, you fill in the blank]
customer service. I'm sure they will be interested to find out the
outcome of my experience with you!" can be added to your communication
with them.

Seems to me others have used this.

Ginger in CA
on a mandated work furlough day - not happy to have a day without pay


Quote:
> the package going missing was not your fault.
> surely they could come to the party on another order
> by giving it to you at the first price.
> good grief, that is just plain good customer service.
> i'd ask, you might just get your way on it.
> surely they gotta be that smart.
> what store?
> j.

> "Jennifer in Ottawa" wrote...

> They are going to check the stock tomorrow regarding my original order
> to let me know what might be available still. I also have the option
> of taking all different items though the prices have gone up.
> jennellh


> > i didnt even think that shop owners had insurance to cover this type of
> > problem.
> > which shop was it. tis a good thing for all of us to know about.
> > i hope they get yours sorted out quickly and those new batiks arrive in
> > double quick time.
> > lucky you if the batiks come or the first package...maybe both will
> > arrive.
> > you could get lucky.
> > j.

> > "Jennifer in Ottawa" wrote ...
> > Last week, I notified a fabric shop that my order had not been
> > delivered...I have been known to let the days drag on when I have
> > ordered from this place before - sometimes, because they have so many
> > orders to ship - once, it was 2wks and my order was still waiting at
> > the cutting table! Anyway, this time, my parcel was shipped on the
> > 23rd of July (after I had agreed to wait for a backorder of the
> > Blockbase software) - still nothing arrived. Kim said last week that
> > she'd put a trace on it an let me know - today, the post office phoned
> > to ask whether I had received my fabric. I told them "No" - she said
> > that she will contact the store to reimburse the value to them so that
> > they can prepare another parcel for me. At the same time, I received
> > an email from the store to say that they wouldn't have an answer until
> > Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
> > lost parcels are found the same day that a claim is made and delivered
> > within 24hours"... At this stage, I don't remember what I ordered in
> > the fabric line and whether they have any in stock now is
> > moot...maybe, I'll just tell them to surprise me with lots of batiks
> > instead? Insurance by shop owners is a good thing! jennellh- Hide quoted
> > text -

> - Show quoted text -

 
 
 

Lost fabric parcel.

Post by Jennifer in Ottaw » Fri, 21 Aug 2009 06:34:41


I browsed Hamel's website again today and decided to cancel the
original order and instead I have ordered 2 fat quarter bundles plus a
couple of metres of Dear Jane fabric (I have a charm pack to work with
the co-ordinating print) and a blockbase.  I emailed them to request
that they confirm all items were ready and available for shipping -
naturally, the same issue arose as in July = the blockbase is on
backorder and will take 2wks to arrive!!!   I said that this was how
the lost order had begun!!  She said that they would cut my fabric and
hold it there to ship everything together but I said that I didn't
want to wait another 3wks - I said that I would agree to their
shipping my fabric now and then the blockbase when it arrives but only
at their expense.  They agreed so hopefully, my parcel will ship out
tomorrow at the latest.  The temperature has just shot up to the
nether-regions again!  Time to go cool off.  jennellh


Quote:
> the package going missing was not your fault.
> surely they could come to the party on another order
> by giving it to you at the first price.
> good grief, that is just plain good customer service.
> i'd ask, you might just get your way on it.
> surely they gotta be that smart.
> what store?
> j.

> "Jennifer in Ottawa" wrote...

> They are going to check the stock tomorrow regarding my original order
> to let me know what might be available still. ?I also have the option
> of taking all different items though the prices have gone up.
> jennellh


> > i didnt even think that shop owners had insurance to cover this type of
> > problem.
> > which shop was it. tis a good thing for all of us to know about.
> > i hope they get yours sorted out quickly and those new batiks arrive in
> > double quick time.
> > lucky you if the batiks come or the first package...maybe both will
> > arrive.
> > you could get lucky.
> > j.

> > "Jennifer in Ottawa" wrote ...
> > Last week, I notified a fabric shop that my order had not been
> > delivered...I have been known to let the days drag on when I have
> > ordered from this place before - sometimes, because they have so many
> > orders to ship - once, it was 2wks and my order was still waiting at
> > the cutting table! Anyway, this time, my parcel was shipped on the
> > 23rd of July (after I had agreed to wait for a backorder of the
> > Blockbase software) - still nothing arrived. Kim said last week that
> > she'd put a trace on it an let me know - today, the post office phoned
> > to ask whether I had received my fabric. I told them "No" - she said
> > that she will contact the store to reimburse the value to them so that
> > they can prepare another parcel for me. At the same time, I received
> > an email from the store to say that they wouldn't have an answer until
> > Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
> > lost parcels are found the same day that a claim is made and delivered
> > within 24hours"... At this stage, I don't remember what I ordered in
> > the fabric line and whether they have any in stock now is
> > moot...maybe, I'll just tell them to surprise me with lots of batiks
> > instead? Insurance by shop owners is a good thing! jennellh- Hide quoted text -

> - Show quoted text -

 
 
 

Lost fabric parcel.

Post by J* » Fri, 21 Aug 2009 07:00:47


i'm glad to hear your new order should arrive soon and they are paying
postage on the back order.
tis about time they started to realize that good customer service is in
their own best interest.
tis also a shame you had to show them the error of their ways.
oh well. fingers crossed both shipments arrive intact and in a timely
manner.
do we get pix of your fabric when you get it?
feet in a bucket of cool water when you're sitting around helps keep the
*** cool and the rest of you as it circulates round the body.
j.

Quote:
"Jennifer in Ottawa" wrote...

I browsed Hamel's website again today and decided to cancel the
original order and instead I have ordered 2 fat quarter bundles plus a
couple of metres of Dear Jane fabric (I have a charm pack to work with
the co-ordinating print) and a blockbase.  I emailed them to request
that they confirm all items were ready and available for shipping -
naturally, the same issue arose as in July = the blockbase is on
backorder and will take 2wks to arrive!!!   I said that this was how
the lost order had begun!!  She said that they would cut my fabric and
hold it there to ship everything together but I said that I didn't
want to wait another 3wks - I said that I would agree to their
shipping my fabric now and then the blockbase when it arrives but only
at their expense.  They agreed so hopefully, my parcel will ship out
tomorrow at the latest.  The temperature has just shot up to the
nether-regions again!  Time to go cool off.  jennellh


Quote:
> the package going missing was not your fault.
> surely they could come to the party on another order
> by giving it to you at the first price.
> good grief, that is just plain good customer service.
> i'd ask, you might just get your way on it.
> surely they gotta be that smart.
> what store?
> j.

> "Jennifer in Ottawa" wrote...

> They are going to check the stock tomorrow regarding my original order
> to let me know what might be available still. I also have the option
> of taking all different items though the prices have gone up.
> jennellh


> > i didnt even think that shop owners had insurance to cover this type of
> > problem.
> > which shop was it. tis a good thing for all of us to know about.
> > i hope they get yours sorted out quickly and those new batiks arrive in
> > double quick time.
> > lucky you if the batiks come or the first package...maybe both will
> > arrive.
> > you could get lucky.
> > j.

> > "Jennifer in Ottawa" wrote ...
> > Last week, I notified a fabric shop that my order had not been
> > delivered...I have been known to let the days drag on when I have
> > ordered from this place before - sometimes, because they have so many
> > orders to ship - once, it was 2wks and my order was still waiting at
> > the cutting table! Anyway, this time, my parcel was shipped on the
> > 23rd of July (after I had agreed to wait for a backorder of the
> > Blockbase software) - still nothing arrived. Kim said last week that
> > she'd put a trace on it an let me know - today, the post office phoned
> > to ask whether I had received my fabric. I told them "No" - she said
> > that she will contact the store to reimburse the value to them so that
> > they can prepare another parcel for me. At the same time, I received
> > an email from the store to say that they wouldn't have an answer until
> > Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
> > lost parcels are found the same day that a claim is made and delivered
> > within 24hours"... At this stage, I don't remember what I ordered in
> > the fabric line and whether they have any in stock now is
> > moot...maybe, I'll just tell them to surprise me with lots of batiks
> > instead? Insurance by shop owners is a good thing! jennellh- Hide quoted
> > text -

> - Show quoted text -

 
 
 

Lost fabric parcel.

Post by Jennifer in Ottaw » Fri, 21 Aug 2009 09:14:51


http://www.FoundCollection.com/
is the link to the first page of bundles.  I have the antique
collection (19) and the antique fl***(24) - they appealed to me
right now!  I have 'cold' feet right now - my tornado fan is blowing
on them and it is also working along with 3 other strategically placed
fans to keep the air conditioned breezes circulating.  I well remember
using a pot of cold water under my desk when I worked in an old
government library building - as you say, once the feet are cold, the
rest of the body cools quickly.  I don't know what it would be like
here if I were to bring out a bowl of water into the living room -
Jessie would think that it was drinking water, Katie would be
terrified, Winston would tip it up in an effort to protect his
'ladies' from something new and different while Sammie would wash her
paws before playing in it!  jennellh


Quote:
> i'm glad to hear your new order should arrive soon and they are paying
> postage on the back order.
> tis about time they started to realize that good customer service is in
> their own best interest.
> tis also a shame you had to show them the error of their ways.
> oh well. fingers crossed both shipments arrive intact and in a timely
> manner.
> do we get pix of your fabric when you get it?
> feet in a bucket of cool water when you're sitting around helps keep the
> *** cool and the rest of you as it circulates round the body.
> j.

> "Jennifer in Ottawa" wrote...

> I browsed Hamel's website again today and decided to cancel the
> original order and instead I have ordered 2 fat quarter bundles plus a
> couple of metres of Dear Jane fabric (I have a charm pack to work with
> the co-ordinating print) and a blockbase. ?I emailed them to request
> that they confirm all items were ready and available for shipping -
> naturally, the same issue arose as in July = the blockbase is on
> backorder and will take 2wks to arrive!!! ? I said that this was how
> the lost order had begun!! ?She said that they would cut my fabric and
> hold it there to ship everything together but I said that I didn't
> want to wait another 3wks - I said that I would agree to their
> shipping my fabric now and then the blockbase when it arrives but only
> at their expense. ?They agreed so hopefully, my parcel will ship out
> tomorrow at the latest. ?The temperature has just shot up to the
> nether-regions again! ?Time to go cool off. ?jennellh


> > the package going missing was not your fault.
> > surely they could come to the party on another order
> > by giving it to you at the first price.
> > good grief, that is just plain good customer service.
> > i'd ask, you might just get your way on it.
> > surely they gotta be that smart.
> > what store?
> > j.

> > "Jennifer in Ottawa" wrote...

> > They are going to check the stock tomorrow regarding my original order
> > to let me know what might be available still. I also have the option
> > of taking all different items though the prices have gone up.
> > jennellh


> > > i didnt even think that shop owners had insurance to cover this type of
> > > problem.
> > > which shop was it. tis a good thing for all of us to know about.
> > > i hope they get yours sorted out quickly and those new batiks arrive in
> > > double quick time.
> > > lucky you if the batiks come or the first package...maybe both will
> > > arrive.
> > > you could get lucky.
> > > j.

> > > "Jennifer in Ottawa" wrote ...
> > > Last week, I notified a fabric shop that my order had not been
> > > delivered...I have been known to let the days drag on when I have
> > > ordered from this place before - sometimes, because they have so many
> > > orders to ship - once, it was 2wks and my order was still waiting at
> > > the cutting table! Anyway, this time, my parcel was shipped on the
> > > 23rd of July (after I had agreed to wait for a backorder of the
> > > Blockbase software) - still nothing arrived. Kim said last week that
> > > she'd put a trace on it an let me know - today, the post office phoned
> > > to ask whether I had received my fabric. I told them "No" - she said
> > > that she will contact the store to reimburse the value to them so that
> > > they can prepare another parcel for me. At the same time, I received
> > > an email from the store to say that they wouldn't have an answer until
> > > Thursday probably but that I shouldn't "Hold my breathe!"...."usually,
> > > lost parcels are found the same day that a claim is made and delivered
> > > within 24hours"... At this stage, I don't remember what I ordered in
> > > the fabric line and whether they have any in stock now is
> > > moot...maybe, I'll just tell them to surprise me with lots of batiks
> > > instead? Insurance by shop owners is a good thing! jennellh- Hide quoted
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