Update -- both OT and on-topic (a little)

Update -- both OT and on-topic (a little)

Post by Sandy Foste » Tue, 24 Jan 2006 05:29:55



As some of you may have seen, I've been having serious computer
problems. I've recently traced it to a conflict between my all-in-one
printer/fax/copier/scanner and my computer. After hours/days on the
phone with an Apple techie and reinstalling my OS several times, that's
the only thing that consistently fouled everything up.

Strangely enough, I thought calling HP (the printer's maker) would help.
Wrong. Their tech support stinks! The fellow I had on the phone had a
thick enough accent that I had a very difficult time understanding him,
but that's relatively minor. What really made it bad was that he claimed
that updated software for my printer was only available on a CD, at a
cost of $22 -- nothing online for download. Okay, I tried emailing HP
and had a reply from a very nice fellow, who tried to help by sending me
the supposedly-nonexistent link for the download and giving me
instructions on how to use it. Now, I consider myself fairly competent
with my computer, but somehow this download simply wouldn't install
correctly. I finally got everything except the scanning part to work (at
the cost of my internet connection, which was interrupted each time I
installed), but I  didn't really see why I should have to do without
scanning.

The upshot of that was that I took the whole thing back to Costco, where
I'd purchased it; I love Costco's return policy! I now have my money
back, but no printer. They didn't have anything but HP in stock, and
I've sworn off of them; this is my third run-in with their
less-than-stellar tech support over the years, and that's enough. I've
ordered a Canon all-in-one (no fax, though) from them and will get it in
a week or two. I've always had good luck with Canon printers before, so
I have my fingers crossed.

If you've stuck with this tale of woe thus far, I'll get on topic now.
;) During all of this headache and the multiple reinstallations of my OS
and the printer software, I had very little quilting time. However, I
did manage to begin quilting my Tuppence quilt, and I'm really hoping to
get a lot more on it done during our RCTQ Quilting Week. Whew!

Cross your fingers for me that the new printer works flawlessly -- I've
had enough! <g>
--
Sandy in Henderson, near Las Vegas
my ISP is earthlink.net -- put sfoster1(at) in front
http://home.earthlink.net/~sfoster1

AKA Dame Sandy, Minister of Education

 
 
 

Update -- both OT and on-topic (a little)

Post by Kate G » Tue, 24 Jan 2006 06:53:16


You know that you don't need an actual "FAX" machine to send and receive faxes through your
computer.  If you have a modem...  and faxing software -- you can scan anything and then just fax it
out.  To Receive faxes you will have to boot your fax software -- so you need to know if one is
coming...  but other than that works pretty well...

so you won't have to go without faxing capabilities.. necessarily!

Kate in MI


Quote:
> As some of you may have seen, I've been having serious computer
> problems. I've recently traced it to a conflict between my all-in-one
> printer/fax/copier/scanner and my computer. After hours/days on the
> phone with an Apple techie and reinstalling my OS several times, that's
> the only thing that consistently fouled everything up.

> Strangely enough, I thought calling HP (the printer's maker) would help.
> Wrong. Their tech support stinks! The fellow I had on the phone had a
> thick enough accent that I had a very difficult time understanding him,
> but that's relatively minor. What really made it bad was that he claimed
> that updated software for my printer was only available on a CD, at a
> cost of $22 -- nothing online for download. Okay, I tried emailing HP
> and had a reply from a very nice fellow, who tried to help by sending me
> the supposedly-nonexistent link for the download and giving me
> instructions on how to use it. Now, I consider myself fairly competent
> with my computer, but somehow this download simply wouldn't install
> correctly. I finally got everything except the scanning part to work (at
> the cost of my internet connection, which was interrupted each time I
> installed), but I  didn't really see why I should have to do without
> scanning.

> The upshot of that was that I took the whole thing back to Costco, where
> I'd purchased it; I love Costco's return policy! I now have my money
> back, but no printer. They didn't have anything but HP in stock, and
> I've sworn off of them; this is my third run-in with their
> less-than-stellar tech support over the years, and that's enough. I've
> ordered a Canon all-in-one (no fax, though) from them and will get it in
> a week or two. I've always had good luck with Canon printers before, so
> I have my fingers crossed.

> If you've stuck with this tale of woe thus far, I'll get on topic now.
> ;) During all of this headache and the multiple reinstallations of my OS
> and the printer software, I had very little quilting time. However, I
> did manage to begin quilting my Tuppence quilt, and I'm really hoping to
> get a lot more on it done during our RCTQ Quilting Week. Whew!

> Cross your fingers for me that the new printer works flawlessly -- I've
> had enough! <g>
> --
> Sandy in Henderson, near Las Vegas
> my ISP is earthlink.net -- put sfoster1(at) in front
> http://home.earthlink.net/~sfoster1

> AKA Dame Sandy, Minister of Education


 
 
 

Update -- both OT and on-topic (a little)

Post by Cheryl in O » Tue, 24 Jan 2006 07:00:06


My HP multi function printer/scanner/fax/copier cost me a fortune when I
bought it (a few years ago now) and it managed to***up the then
incumbent and next two computers I bought.  At one stage I even replaced the
computer because I could not believe a company like HP was the source of the
problem.  WRONG!!!!

The printer has long since gone to the tip and the only advice I ever give
anyone when they ask about printers is "Do NOT buy HP" - their support is
lousy (I even had one of their techs tell me "Yeah, that happens sometimes,
we don't know why") and their software seems purpose designed to conflict
with every known standard operating system!  Even the paper feed on my HP
didn't work - despite three returns to the factory.  The print quality was
great (when I could get it to print!) but it cost a fortune to run and I had
to feed it one sheet at a time by hand!!!!

Oh yeah - and HP charge through the nose for their cartridges as well!!

My most recent printer is a Cannon MFC that cost a fraction of the HP cost
and it is reliable, good quality print and cheaper to run.  I also bought an
el cheapo Cannon printer at the same time that uses the same cartridges, for
printing drafts etc.  It only cost me about $60AUS (about $45US) and it is a
good backup.  Print quality is about the same as the big unit if I need it.

Sorry Sandy.  You probably didn't ned to hear my rant - but seeing the name
HP is like waving a red flag in front of me!!!!!!!!!!!!!!

Good Luck!  I really hope you get your printer problems worked out.  I have
been VERY happy with my Cannon MFC.
--

Cheryl in Oz
http://www.FoundCollection.com/
cawaitesATnetconnectDOTcomDOTau


Quote:
> As some of you may have seen, I've been having serious computer
> problems. I've recently traced it to a conflict between my all-in-one
> printer/fax/copier/scanner and my computer. After hours/days on the
> phone with an Apple techie and reinstalling my OS several times, that's
> the only thing that consistently fouled everything up.

> Strangely enough, I thought calling HP (the printer's maker) would help.
> Wrong. Their tech support stinks! The fellow I had on the phone had a
> thick enough accent that I had a very difficult time understanding him,
> but that's relatively minor. What really made it bad was that he claimed
> that updated software for my printer was only available on a CD, at a
> cost of $22 -- nothing online for download. Okay, I tried emailing HP
> and had a reply from a very nice fellow, who tried to help by sending me
> the supposedly-nonexistent link for the download and giving me
> instructions on how to use it. Now, I consider myself fairly competent
> with my computer, but somehow this download simply wouldn't install
> correctly. I finally got everything except the scanning part to work (at
> the cost of my internet connection, which was interrupted each time I
> installed), but I  didn't really see why I should have to do without
> scanning.

> The upshot of that was that I took the whole thing back to Costco, where
> I'd purchased it; I love Costco's return policy! I now have my money
> back, but no printer. They didn't have anything but HP in stock, and
> I've sworn off of them; this is my third run-in with their
> less-than-stellar tech support over the years, and that's enough. I've
> ordered a Canon all-in-one (no fax, though) from them and will get it in
> a week or two. I've always had good luck with Canon printers before, so
> I have my fingers crossed.

> If you've stuck with this tale of woe thus far, I'll get on topic now.
> ;) During all of this headache and the multiple reinstallations of my OS
> and the printer software, I had very little quilting time. However, I
> did manage to begin quilting my Tuppence quilt, and I'm really hoping to
> get a lot more on it done during our RCTQ Quilting Week. Whew!

> Cross your fingers for me that the new printer works flawlessly -- I've
> had enough! <g>
> --
> Sandy in Henderson, near Las Vegas
> my ISP is earthlink.net -- put sfoster1(at) in front
> http://www.FoundCollection.com/~sfoster1

> AKA Dame Sandy, Minister of Education

 
 
 

Update -- both OT and on-topic (a little)

Post by Sandy Foste » Tue, 24 Jan 2006 07:58:47




Quote:
> My HP multi function printer/scanner/fax/copier cost me a fortune when I
> bought it (a few years ago now) and it managed to***up the then
> incumbent and next two computers I bought.  At one stage I even replaced the
> computer because I could not believe a company like HP was the source of the
> problem.  WRONG!!!!

And that's the same reaction I initially had. But everything else was
working just fine -- *until* I reinstalled the printer each time. :S

Quote:

> The printer has long since gone to the tip and the only advice I ever give
> anyone when they ask about printers is "Do NOT buy HP" - their support is
> lousy (I even had one of their techs tell me "Yeah, that happens sometimes,
> we don't know why") and their software seems purpose designed to conflict
> with every known standard operating system!  Even the paper feed on my HP
> didn't work - despite three returns to the factory.  The print quality was
> great (when I could get it to print!) but it cost a fortune to run and I had
> to feed it one sheet at a time by hand!!!!

> Oh yeah - and HP charge through the nose for their cartridges as well!!

I didn't have to feed one sheet at a time, but I agree with you about
the cost of the cartridges -- I almost went into shock when I bought the
last replacement set. Unfortunately, I still have some of them left.
Does anyone need #96 (black) or #97 (tri-color) cartridges? I have two
of each left over -- unopened boxes -- that I'll gladly sell *cheap*! <G>

Quote:
> Sorry Sandy.  You probably didn't ned to hear my rant - but seeing the name
> HP is like waving a red flag in front of me!!!!!!!!!!!!!!

Don't worry, Cheryl; I'm at the red-flag stage, too! Grrr...

Quote:

> Good Luck!  I really hope you get your printer problems worked out.  I have
> been VERY happy with my Cannon MFC.

As I said in my earlier message, I'm anxiously awaiting the arrival of
my Canon! I've ordered the Pixma MP800, which is rated pretty highly by
other users. At Costco online, it costs less than the HP I've returned
did, and it has some features I'll really enjoy (two-sided printing, two
paper trays, etc.), even though it doesn't have a fax. :)
--
Sandy in Henderson, near Las Vegas
my ISP is earthlink.net -- put sfoster1(at) in front
http://www.FoundCollection.com/~sfoster1

AKA Dame Sandy, Minister of Education

 
 
 

Update -- both OT and on-topic (a little)

Post by Sandy Foste » Tue, 24 Jan 2006 08:00:08




Quote:
> You know that you don't need an actual "FAX" machine to send and receive
> faxes through your
> computer.  If you have a modem...  and faxing software -- you can scan
> anything and then just fax it
> out.  To Receive faxes you will have to boot your fax software -- so you need
> to know if one is
> coming...  but other than that works pretty well...

> so you won't have to go without faxing capabilities.. necessarily!

> Kate in MI

I know, Kate, and thanks! But unfortunately the faxes DH receives
generally arrive unannounced. Since we didn't have a separate phone line
for them, that was sometimes a problem. Now he'll just tell those people
we no longer have a fax, and that will end the hassle. :)
--
Sandy in Henderson, near Las Vegas
my ISP is earthlink.net -- put sfoster1(at) in front
http://home.earthlink.net/~sfoster1

AKA Dame Sandy, Minister of Education

 
 
 

Update -- both OT and on-topic (a little)

Post by Sherry Star » Tue, 24 Jan 2006 08:16:50


I'm a die hard HP fan, but that is because I have never had any problems
with their printers, computers, or service.  In fact their service on DH's
laptop has been outstanding.  They have picked it up on a Monday, and he
would have it back by Thursday, and that is going from Texas to California
and back.  I have also found their website to be very helpful with
installing new drivers, driver updates, etc.  I have had 2 all-in-one
printers, and I have a photo printer. It sounds like you got a lemon.  I
don't have a Mac so I can't speak for that.  I do understand they are an
entirely different breed <VBG>! Two of the ladies in the guild had Mac's,
but they have gone with HP now. We have had 3 Canon printers at two quilt
guilds, and they have all gone to the junk heap.  Epson was even worse.
There are now HP printers at both guilds.  I have found that it is best
never to call any tech service on the weekend or after 5PM because that is
when the worst of the accents seem to be working.  I hope you get everything
sorted out - very few things are more frustrating than computer/printer
problems.  Take a deep breath, and try to relax.

Sherry Starr


Quote:
> As some of you may have seen, I've been having serious computer
> problems. I've recently traced it to a conflict between my all-in-one
> printer/fax/copier/scanner and my computer. After hours/days on the
> phone with an Apple techie and reinstalling my OS several times, that's
> the only thing that consistently fouled everything up.

> Strangely enough, I thought calling HP (the printer's maker) would help.
> Wrong. Their tech support stinks! The fellow I had on the phone had a
> thick enough accent that I had a very difficult time understanding him,
> but that's relatively minor. What really made it bad was that he claimed
> that updated software for my printer was only available on a CD, at a
> cost of $22 -- nothing online for download. Okay, I tried emailing HP
> and had a reply from a very nice fellow, who tried to help by sending me
> the supposedly-nonexistent link for the download and giving me
> instructions on how to use it. Now, I consider myself fairly competent
> with my computer, but somehow this download simply wouldn't install
> correctly. I finally got everything except the scanning part to work (at
> the cost of my internet connection, which was interrupted each time I
> installed), but I  didn't really see why I should have to do without
> scanning.

> The upshot of that was that I took the whole thing back to Costco, where
> I'd purchased it; I love Costco's return policy! I now have my money
> back, but no printer. They didn't have anything but HP in stock, and
> I've sworn off of them; this is my third run-in with their
> less-than-stellar tech support over the years, and that's enough. I've
> ordered a Canon all-in-one (no fax, though) from them and will get it in
> a week or two. I've always had good luck with Canon printers before, so
> I have my fingers crossed.

> If you've stuck with this tale of woe thus far, I'll get on topic now.
> ;) During all of this headache and the multiple reinstallations of my OS
> and the printer software, I had very little quilting time. However, I
> did manage to begin quilting my Tuppence quilt, and I'm really hoping to
> get a lot more on it done during our RCTQ Quilting Week. Whew!

> Cross your fingers for me that the new printer works flawlessly -- I've
> had enough! <g>
> --
> Sandy in Henderson, near Las Vegas
> my ISP is earthlink.net -- put sfoster1(at) in front
> http://home.earthlink.net/~sfoster1

> AKA Dame Sandy, Minister of Education

 
 
 

Update -- both OT and on-topic (a little)

Post by Julia in M » Tue, 24 Jan 2006 09:57:17


I have an HP Deskjet 712C that I've had for a long time; I'm on the
third computer since I bought the printer, and it has never given me any
trouble, so I've never needed service :). It is an old parallel port
printer, and on my previous computer, I had daisy chained the Zip drive,
my scanner, and the printer on the computer's parallel port (I don't buy
new peripherals if the old ones still work :). That didn't work with the
new computer, so I bought a parallel-to-USB cable and connected it via
USB. The printer still works very nicely -- probably not as fast as a
new one would be, but speed isn't terribly important to me. Funny thing
is I had salespeople in both Best Buy and Office Max tell me that there
was no such thing as a parallel-to-USB cable; I wonder why they figured
I would even think to ask one unless I knew they were available
somewhere. I knew they were available at amazon.com but figured I'd have
less hassle with return locally if it didn't work, but I ended up
ordering from amazon.

Julia in MN
--
This message has been scanned for viruses by Norton Anti-Virus

http://webpages.charter.net/jaccola/

 
 
 

Update -- both OT and on-topic (a little)

Post by Alice » Tue, 24 Jan 2006 10:36:34


Gee, do you think they wanted to sell you a new printer??????  Good for you
for keeping what works.  New does not necessarily mean better.  Plus, now
you have extra money to use for fabric.  Well done!

--
Alice in NJ, Royal Cybrarian
http://www.FoundCollection.com/***family.us/
"Just about the time a woman thinks her work is done, she becomes a
grandmother."  Edward H. Dreschnack



:I have an HP Deskjet 712C that I've had for a long time; I'm on the
: third computer since I bought the printer, and it has never given me any
: trouble, so I've never needed service :). It is an old parallel port
: printer, and on my previous computer, I had daisy chained the Zip drive,
: my scanner, and the printer on the computer's parallel port (I don't buy
: new peripherals if the old ones still work :). That didn't work with the
: new computer, so I bought a parallel-to-USB cable and connected it via
: USB. The printer still works very nicely -- probably not as fast as a
: new one would be, but speed isn't terribly important to me. Funny thing
: is I had salespeople in both Best Buy and Office Max tell me that there
: was no such thing as a parallel-to-USB cable; I wonder why they figured
: I would even think to ask one unless I knew they were available
: somewhere. I knew they were available at amazon.com but figured I'd have
: less hassle with return locally if it didn't work, but I ended up
: ordering from amazon.
:
: Julia in MN
: --
: This message has been scanned for viruses by Norton Anti-Virus
:
: http://www.FoundCollection.com/
:
:

 
 
 

Update -- both OT and on-topic (a little)

Post by TwinMo » Tue, 24 Jan 2006 12:48:14


Well, to add to the mix, I have the HP PSC2355xi. Got it mainly to replace
my broken scanner. This one will also take my digital camera's image card,
so that made it a sweet deal. Not too expensive (~$150 as I recall). The
machine works fine, however the software just sucks!!!!!!!!!! I have to keep
unloading it when I'm not using the printer, because it just causes
conflicts non-stop. For what it's worth.
Lorraine in La Center
 
 
 

Update -- both OT and on-topic (a little)

Post by Dee in O » Tue, 24 Jan 2006 14:35:16


Well I like our HP 1210 printer, scanner and copier so there!

We have never had a problem and it was cheaper to buy this that to buy
2 new cartridges for the crappy old Lexmark we had.

Each to their own I guess.

Dee in Oz

Quote:

> My HP multi function printer/scanner/fax/copier cost me a fortune when I
> bought it (a few years ago now) and it managed to***up the then
> incumbent and next two computers I bought.  At one stage I even replaced the
> computer because I could not believe a company like HP was the source of the
> problem.  WRONG!!!!

> The printer has long since gone to the tip and the only advice I ever give
> anyone when they ask about printers is "Do NOT buy HP" - their support is
> lousy (I even had one of their techs tell me "Yeah, that happens sometimes,
> we don't know why") and their software seems purpose designed to conflict
> with every known standard operating system!  Even the paper feed on my HP
> didn't work - despite three returns to the factory.  The print quality was
> great (when I could get it to print!) but it cost a fortune to run and I had
> to feed it one sheet at a time by hand!!!!

> Oh yeah - and HP charge through the nose for their cartridges as well!!

> My most recent printer is a Cannon MFC that cost a fraction of the HP cost
> and it is reliable, good quality print and cheaper to run.  I also bought an
> el cheapo Cannon printer at the same time that uses the same cartridges, for
> printing drafts etc.  It only cost me about $60AUS (about $45US) and it is a
> good backup.  Print quality is about the same as the big unit if I need it.

> Sorry Sandy.  You probably didn't ned to hear my rant - but seeing the name
> HP is like waving a red flag in front of me!!!!!!!!!!!!!!

> Good Luck!  I really hope you get your printer problems worked out.  I have
> been VERY happy with my Cannon MFC.
> --

> Cheryl in Oz
> http://www.FoundCollection.com/
> cawaitesATnetconnectDOTcomDOTau



> > As some of you may have seen, I've been having serious computer
> > problems. I've recently traced it to a conflict between my all-in-one
> > printer/fax/copier/scanner and my computer. After hours/days on the
> > phone with an Apple techie and reinstalling my OS several times, that's
> > the only thing that consistently fouled everything up.

> > Strangely enough, I thought calling HP (the printer's maker) would help.
> > Wrong. Their tech support stinks! The fellow I had on the phone had a
> > thick enough accent that I had a very difficult time understanding him,
> > but that's relatively minor. What really made it bad was that he claimed
> > that updated software for my printer was only available on a CD, at a
> > cost of $22 -- nothing online for download. Okay, I tried emailing HP
> > and had a reply from a very nice fellow, who tried to help by sending me
> > the supposedly-nonexistent link for the download and giving me
> > instructions on how to use it. Now, I consider myself fairly competent
> > with my computer, but somehow this download simply wouldn't install
> > correctly. I finally got everything except the scanning part to work (at
> > the cost of my internet connection, which was interrupted each time I
> > installed), but I  didn't really see why I should have to do without
> > scanning.

> > The upshot of that was that I took the whole thing back to Costco, where
> > I'd purchased it; I love Costco's return policy! I now have my money
> > back, but no printer. They didn't have anything but HP in stock, and
> > I've sworn off of them; this is my third run-in with their
> > less-than-stellar tech support over the years, and that's enough. I've
> > ordered a Canon all-in-one (no fax, though) from them and will get it in
> > a week or two. I've always had good luck with Canon printers before, so
> > I have my fingers crossed.

> > If you've stuck with this tale of woe thus far, I'll get on topic now.
> > ;) During all of this headache and the multiple reinstallations of my OS
> > and the printer software, I had very little quilting time. However, I
> > did manage to begin quilting my Tuppence quilt, and I'm really hoping to
> > get a lot more on it done during our RCTQ Quilting Week. Whew!

> > Cross your fingers for me that the new printer works flawlessly -- I've
> > had enough! <g>
> > --
> > Sandy in Henderson, near Las Vegas
> > my ISP is earthlink.net -- put sfoster1(at) in front
> > http://www.FoundCollection.com/~sfoster1

> > AKA Dame Sandy, Minister of Education

 
 
 

Update -- both OT and on-topic (a little)

Post by Roberta Zollne » Tue, 24 Jan 2006 21:42:41


Efax sends you an email when there's a fax, and you open it as an
attachment. Maybe that would work? It's not difficult to send faxes either,
although it costs extra for that capability. (Receiving is free.)

I've had no trouble with my HP printer (even though I don't use it for
faxes). But the rest of the system is not Apple!
Roberta in D



Quote:


>> You know that you don't need an actual "FAX" machine to send and receive
>> faxes through your
>> computer.  If you have a modem...  and faxing software -- you can scan
>> anything and then just fax it
>> out.  To Receive faxes you will have to boot your fax software -- so you
>> need
>> to know if one is
>> coming...  but other than that works pretty well...

>> so you won't have to go without faxing capabilities.. necessarily!

>> Kate in MI

> I know, Kate, and thanks! But unfortunately the faxes DH receives
> generally arrive unannounced. Since we didn't have a separate phone line
> for them, that was sometimes a problem. Now he'll just tell those people
> we no longer have a fax, and that will end the hassle. :)
> --
> Sandy in Henderson, near Las Vegas
> my ISP is earthlink.net -- put sfoster1(at) in front
> http://home.earthlink.net/~sfoster1

> AKA Dame Sandy, Minister of Education

 
 
 

Update -- both OT and on-topic (a little)

Post by Bonnie Patterso » Wed, 25 Jan 2006 02:16:41


We have two HP printers, 720C with parallel port, and a 825c with a
USB port. Cartridges are expensive, but I have had no problems with
either. But my HP scanner, scanjet 3500c quit working when my new
computer came with MS XP, HP wants money for the new driver for XP, or
I can spend forty-lebon hours downloading it over my dial-up
connection!

Bonnie, in Middletown, VA



Quote:
>Well, to add to the mix, I have the HP PSC2355xi. Got it mainly to replace
>my broken scanner. This one will also take my digital camera's image card,
>so that made it a sweet deal. Not too expensive (~$150 as I recall). The
>machine works fine, however the software just sucks!!!!!!!!!! I have to keep
>unloading it when I'm not using the printer, because it just causes
>conflicts non-stop. For what it's worth.
>Lorraine in La Center

 
 
 

Update -- both OT and on-topic (a little)

Post by SNIGDIBBL » Wed, 25 Jan 2006 08:01:32


Gosh!  I didn't know that.  I've had a HP printer, scanner, copier, fax for
a very long time.  Never had a problem with it so don't never had to call
tech support.  It was so cheap tho - if something did go wrong with it - I'd
just toss it and get a new one.  I buy the generic ink cartridges from
Staples so never pay more than $25 for the darned things.

--
http://www.FoundCollection.com/
SNIGDIBBLY
~e~
<">
/ \
http://www.FoundCollection.com/
http://www.FoundCollection.com/


Quote:
> My HP multi function printer/scanner/fax/copier cost me a fortune when I
> bought it (a few years ago now) and it managed to***up the then
> incumbent and next two computers I bought.  At one stage I even replaced
> the computer because I could not believe a company like HP was the source
> of the problem.  WRONG!!!!

> The printer has long since gone to the tip and the only advice I ever give
> anyone when they ask about printers is "Do NOT buy HP" - their support is
> lousy (I even had one of their techs tell me "Yeah, that happens
> sometimes, we don't know why") and their software seems purpose designed
> to conflict with every known standard operating system!  Even the paper
> feed on my HP didn't work - despite three returns to the factory.  The
> print quality was great (when I could get it to print!) but it cost a
> fortune to run and I had to feed it one sheet at a time by hand!!!!

> Oh yeah - and HP charge through the nose for their cartridges as well!!

> My most recent printer is a Cannon MFC that cost a fraction of the HP cost
> and it is reliable, good quality print and cheaper to run.  I also bought
> an el cheapo Cannon printer at the same time that uses the same
> cartridges, for printing drafts etc.  It only cost me about $60AUS (about
> $45US) and it is a good backup.  Print quality is about the same as the
> big unit if I need it.

> Sorry Sandy.  You probably didn't ned to hear my rant - but seeing the
> name HP is like waving a red flag in front of me!!!!!!!!!!!!!!

> Good Luck!  I really hope you get your printer problems worked out.  I
> have been VERY happy with my Cannon MFC.
> --

> Cheryl in Oz
> http://www.FoundCollection.com/
> cawaitesATnetconnectDOTcomDOTau



>> As some of you may have seen, I've been having serious computer
>> problems. I've recently traced it to a conflict between my all-in-one
>> printer/fax/copier/scanner and my computer. After hours/days on the
>> phone with an Apple techie and reinstalling my OS several times, that's
>> the only thing that consistently fouled everything up.

>> Strangely enough, I thought calling HP (the printer's maker) would help.
>> Wrong. Their tech support stinks! The fellow I had on the phone had a
>> thick enough accent that I had a very difficult time understanding him,
>> but that's relatively minor. What really made it bad was that he claimed
>> that updated software for my printer was only available on a CD, at a
>> cost of $22 -- nothing online for download. Okay, I tried emailing HP
>> and had a reply from a very nice fellow, who tried to help by sending me
>> the supposedly-nonexistent link for the download and giving me
>> instructions on how to use it. Now, I consider myself fairly competent
>> with my computer, but somehow this download simply wouldn't install
>> correctly. I finally got everything except the scanning part to work (at
>> the cost of my internet connection, which was interrupted each time I
>> installed), but I  didn't really see why I should have to do without
>> scanning.

>> The upshot of that was that I took the whole thing back to Costco, where
>> I'd purchased it; I love Costco's return policy! I now have my money
>> back, but no printer. They didn't have anything but HP in stock, and
>> I've sworn off of them; this is my third run-in with their
>> less-than-stellar tech support over the years, and that's enough. I've
>> ordered a Canon all-in-one (no fax, though) from them and will get it in
>> a week or two. I've always had good luck with Canon printers before, so
>> I have my fingers crossed.

>> If you've stuck with this tale of woe thus far, I'll get on topic now.
>> ;) During all of this headache and the multiple reinstallations of my OS
>> and the printer software, I had very little quilting time. However, I
>> did manage to begin quilting my Tuppence quilt, and I'm really hoping to
>> get a lot more on it done during our RCTQ Quilting Week. Whew!

>> Cross your fingers for me that the new printer works flawlessly -- I've
>> had enough! <g>
>> --
>> Sandy in Henderson, near Las Vegas
>> my ISP is earthlink.net -- put sfoster1(at) in front
>> http://www.FoundCollection.com/~sfoster1

>> AKA Dame Sandy, Minister of Education