Jo-ann's: this ever happen to you?

Jo-ann's: this ever happen to you?

Post by Patricia Hei » Thu, 01 Jul 1999 04:00:00



Ever have one Jo-ann's refuse to honor a gift
certificate bought at a different store because
"the store manager didn't sign it"?

I asked for the phone number of the store where
it was bought.  When I called, that store said
it should have been honored because it was
"machine franked" -- at the bottom to the left
of where the signature should have gone was
a double line of machine printing.  The top line
started with the certificate number; the lady
asked for the number at the start of the bottom
line and that's when she said it should have been
honored.

She asked which store it was and said she would
call the manager there.

I need some stuff for another quilt and if they
won't honor it then somebody's going to be in
trouble.

Hope you can use this info!

Cheers Patty

 
 
 

Jo-ann's: this ever happen to you?

Post by SueEaste » Fri, 02 Jul 1999 04:00:00


My biggist complaint with Jo-ann's is the lack of help. I have to wait for
fabric to be cut and then the same girl will follow me to the counter to
check me out, leaving the next person in line to wait for her to come back &
cut again.The only time there are enough people is when they have a big
week-end sale..............Sue
Quote:

>Ever have one Jo-ann's refuse to honor a gift
>certificate bought at a different store because
>"the store manager didn't sign it"?

>I asked for the phone number of the store where
>it was bought.  When I called, that store said
>it should have been honored because it was
>"machine franked" -- at the bottom to the left
>of where the signature should have gone was
>a double line of machine printing.  The top line
>started with the certificate number; the lady
>asked for the number at the start of the bottom
>line and that's when she said it should have been
>honored.

>She asked which store it was and said she would
>call the manager there.

>I need some stuff for another quilt and if they
>won't honor it then somebody's going to be in
>trouble.

>Hope you can use this info!

>Cheers Patty


 
 
 

Jo-ann's: this ever happen to you?

Post by Becky H » Fri, 02 Jul 1999 04:00:00


I do have this same problem at a near-by JA's.  They are a very big store
and always have what I need but sometimes I go in and all they have is 2
people working there.  Not very smart planning.  There is a smaller JA a
little closer to me that always has a quite a few on staff but they are so
much smaller that I prefer to drive a little further and wait a little
longer.
Becky Hoffmann  

ICQ #13327004
www.inland.net/~darren/beckys.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If you your lips would keep from slips,
Five things observe with care:
Of whom you speak, to whom you speak,
And how and when and where.
     -from the Book of Virtues

Quote:

>My biggist complaint with Jo-ann's is the lack of help. I have to wait for
>fabric to be cut and then the same girl will follow me to the counter to
>check me out, leaving the next person in line to wait for her to come back
&
>cut again.The only time there are enough people is when they have a big
>week-end sale..............Sue

 
 
 

Jo-ann's: this ever happen to you?

Post by Tiggrr » Fri, 09 Jul 1999 04:00:00



Quote:
> My biggist complaint with Jo-ann's is the lack of help. I have to wait for
> fabric to be cut and then the same girl will follow me to the counter to
> check me out, leaving the next person in line to wait for her to come back
&
> cut again.The only time there are enough people is when they have a big
> week-end sale..............Sue

And then the lines are astounding!  I had a friend pull a bolt of fabric for
me to look at (it was her last day of work at JoAnn's, just prior to the
last big sale).  I went in to pull patterns so I could get them at sale
price, instead of $12 a pattern.  Anyway, when I was done with the patterns,
I went to the cutting table and asked if I could look at the bolt.  I was
told I had to stand in line for that!  The line was around the store!  How
long would it have taken for them to pull the bolt out and hand it to me?
My friend went and got it as she got off work at 5:00 which was very nice of
her.  I was willing to stand in line if I needed it cut, but I didn't even
know if I wanted the fabric or not.

And they had several people working, but still not enough to make up for the
amount of customers in the store.  I do give them credit for cutting regular
fabric over at the home dec. cutting table.  The guy cutting the fabric
there would finish with one customer and then go over the regular cutting
table and announce that he'd take the next person in line at the home dec.
table.

Tigg

 
 
 

Jo-ann's: this ever happen to you?

Post by Tiggrr » Fri, 09 Jul 1999 04:00:00



Quote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Just out of curiousity, is Jo-ann's the company that used to be Cloth
> World? If so, did they just change names or change ownership or what?
> I don't do business with Cloth World due to bad experiences in the
> past.

From what I recall, JoAnn's bought out Cloth World.  They bought out another
line here recently, Fabric something.

Tigg

 
 
 

Jo-ann's: this ever happen to you?

Post by SueEaste » Fri, 09 Jul 1999 04:00:00


 "House of Fabric" was also bought out by Joann here in
AZ,...............Sue

Quote:



>> -----BEGIN PGP SIGNED MESSAGE-----
>> Just out of curiousity, is Jo-ann's the company that used to be Cloth
>> World? If so, did they just change names or change ownership or what?
>> I don't do business with Cloth World due to bad experiences in the
>> past.

>From what I recall, JoAnn's bought out Cloth World.  They bought out
another
>line here recently, Fabric something.

>Tigg

 
 
 

Jo-ann's: this ever happen to you?

Post by Niash » Fri, 09 Jul 1999 04:00:00


I was told by my sources at Mae's in Charleston that Joann's bought them
out.  I questioned this; I thought Joann's was just taking over the store
site but it might be true.  Niasha

Quote:
Tiggrrr  wrote...From what I recall, JoAnn's bought out Cloth World.  They

bought out another
Quote:
>line here recently, Fabric something.

>Tigg

 
 
 

Jo-ann's: this ever happen to you?

Post by Dawn » Fri, 09 Jul 1999 04:00:00


I have had the same problem here at Jo Annes here in Anaheim CA. I asked for the
coporate address and wrote a letter of complaint.  In addition to having to wait
in different lines most of the time I have to step over bolts of fabric and the
craft dept is total chaos. When I talked to the mgr, she said there was just not
enough help.  I only go there when I absolutely have to.
Dawn0
Quote:



> > My biggist complaint with Jo-ann's is the lack of help. I have to wait for
> > fabric to be cut and then the same girl will follow me to the counter to
> > check me out, leaving the next person in line to wait for her to come back
> &
> > cut again.The only time there are enough people is when they have a big
> > week-end sale..............Sue

> And then the lines are astounding!  I had a friend pull a bolt of fabric for
> me to look at (it was her last day of work at JoAnn's, just prior to the
> last big sale).  I went in to pull patterns so I could get them at sale
> price, instead of $12 a pattern.  Anyway, when I was done with the patterns,
> I went to the cutting table and asked if I could look at the bolt.  I was
> told I had to stand in line for that!  The line was around the store!  How
> long would it have taken for them to pull the bolt out and hand it to me?
> My friend went and got it as she got off work at 5:00 which was very nice of
> her.  I was willing to stand in line if I needed it cut, but I didn't even
> know if I wanted the fabric or not.

> And they had several people working, but still not enough to make up for the
> amount of customers in the store.  I do give them credit for cutting regular
> fabric over at the home dec. cutting table.  The guy cutting the fabric
> there would finish with one customer and then go over the regular cutting
> table and announce that he'd take the next person in line at the home dec.
> table.

> Tigg

 
 
 

Jo-ann's: this ever happen to you?

Post by DaFi » Fri, 09 Jul 1999 04:00:00


Quote:
>My biggist complaint with Jo-ann's is the lack of help.

Hello, all!

I must step in to defend the Joann's where I shop, in North Richland Hills,
Texas.  The store is always neat and clean, I seldom have much of a wait for
cutting or at the checkout, and the employees are all friendly, helpful and
have a good sense of humor.  Y'all come over and shop with me!

Brita

 
 
 

Jo-ann's: this ever happen to you?

Post by martha » Fri, 09 Jul 1999 04:00:00


Sorry you had such a bad experiance at Jo-ann's. They have a very nice store
in Brandon, Fl. where I shop. It's big and neat and the employees are nice
and friendly and helpful. "Come on down". Marti
Quote:



>> My biggist complaint with Jo-ann's is the lack of help. I have to wait
for
>> fabric to be cut and then the same girl will follow me to the counter to
>> check me out, leaving the next person in line to wait for her to come
back
>&
>> cut again.The only time there are enough people is when they have a big
>> week-end sale..............Sue

>And then the lines are astounding!  I had a friend pull a bolt of fabric
for
>me to look at (it was her last day of work at JoAnn's, just prior to the
>last big sale).  I went in to pull patterns so I could get them at sale
>price, instead of $12 a pattern.  Anyway, when I was done with the
patterns,
>I went to the cutting table and asked if I could look at the bolt.  I was
>told I had to stand in line for that!  The line was around the store!  How
>long would it have taken for them to pull the bolt out and hand it to me?
>My friend went and got it as she got off work at 5:00 which was very nice
of
>her.  I was willing to stand in line if I needed it cut, but I didn't even
>know if I wanted the fabric or not.

>And they had several people working, but still not enough to make up for
the
>amount of customers in the store.  I do give them credit for cutting
regular
>fabric over at the home dec. cutting table.  The guy cutting the fabric
>there would finish with one customer and then go over the regular cutting
>table and announce that he'd take the next person in line at the home dec.
>table.

>Tigg

 
 
 

Jo-ann's: this ever happen to you?

Post by Gill Murra » Sat, 10 Jul 1999 04:00:00


Marti, You are right. The Jo-ann's in Brandon is superb. Unfortunately it is
the only one I have been to that is that good. The store next to Joann's in
Lakeland, FL has become vacant. I think I will suggest that the Company buy
it, and give us a super Joann's too. Ours has the stock jammed in any old
way, and grossly understaffed.
Gillian.

Quote:
> Sorry you had such a bad experiance at Jo-ann's. They have a very nice
store
> in Brandon, Fl. where I shop. It's big and neat and the employees are nice
> and friendly and helpful. "Come on down". Marti


 
 
 

Jo-ann's: this ever happen to you?

Post by Pam » Sun, 11 Jul 1999 04:00:00


This is weird.  How do they expect someone in one part of the country to
give a gift certificate to someone in another part of the country?

You could just sign it yourself, with someone else's name, and use it.  Who
would know?  It's been "machine franked" which appears to be what really
validates it, but the signature will get you past the know-nothing
salesperson.

Pam
(mahubbard)


Quote:
> Ever have one Jo-ann's refuse to honor a gift
> certificate bought at a different store because
> "the store manager didn't sign it"?

> I asked for the phone number of the store where
> it was bought.  When I called, that store said
> it should have been honored because it was
> "machine franked" -- at the bottom to the left
> of where the signature should have gone was
> a double line of machine printing.  The top line
> started with the certificate number; the lady
> asked for the number at the start of the bottom
> line and that's when she said it should have been
> honored.

> She asked which store it was and said she would
> call the manager there.

> I need some stuff for another quilt and if they
> won't honor it then somebody's going to be in
> trouble.

> Hope you can use this info!

> Cheers Patty

 
 
 

Jo-ann's: this ever happen to you?

Post by Rebuilde » Sun, 11 Jul 1999 04:00:00


I think we ought to take every one of these messages about
JoAnn's and forward them to Corporate.  Maybe if they got
enough of them, they might clean up their act in more ways
than one.

My DD and I had just paid a visit to Michael's several months
ago and thought afterwards that we would run over to JoAnn's,
since neither of us had been there before.  We were shocked
when we got inside.  That was the sloppiest place I have ever
seen!  Couldn't find anything.  It was just a huge mess.  I've never
been back.

Sherry C.

Quote:

>A response to the original poster:

>Your friend or relative paid good money for the gift certificate.  If
you
>now cannot use it that is a *big problem* and the store stole your
money and
>your friend's gift.

[snip]

Quote:
>Tracy

>--
>---------------------------------------------------------------------
---
>Graduate Student
>University of ***ia, Dept of Chemical Engineering


 
 
 

Jo-ann's: this ever happen to you?

Post by Tracy Lu » Mon, 12 Jul 1999 04:00:00


A response to the original poster:

Your friend or relative paid good money for the gift certificate.  If you
now cannot use it that is a *big problem* and the store stole your money and
your friend's gift.

That is not how gift certificates are supposed to work.  I would suggest you
first contact the company's corporate office (call your *local* store,
explaint he problem, if they still "cannot help you", ask them for the
information you need).  Send a letter clearly (and un-aggressively) stating
the problem and telling them to please resolve it.

At the very least, this should get the problem fixed (even if it takes a few
weeks).  At best, the corporate office will feel embarassed enough to give
you something extra (like a bonus amount on your gift certificate).  You may
want to mention in your nice-complaint-lettter that "someone in the sewing
Usenet group suggested that I should contact you directly".  That will
indicate that this problem has been discussed in public and may help spur a
"public image fix" as well as a "customer problem fix" (ie they'll help you
quickly and with better service).

If you do not hear back from the corporate office within a reasonable
(month?) amount of time, submit them to the better business bureau.  The BBB
has done *fantastic* work for me when companies have stolen my money.  Note
that you will need the Corporate Headquarters contact information to file a
complaint.  You will also need to tell them how you have tried to resolve
the problem in good faith (ie contacting HQ directly and receiving no
response). You can file a complaint in minutes on the BBB web site now so
its super easy and fast!

The web site for the BBB is:

http://www.FoundCollection.com/(for info on how to file)
http://www.FoundCollection.com/(to file a complaint online)

You will need the zip code and address of the HQ of the company to file
their local BBB who will handle your situation for you.

The BBB has managed to get my money back for me twice.  Once when the phone
company overcharged me for months, always promising to return the
overcharged amount and to stop overcharging, but never did.  (Of course, if
I had failed to pay my bills in full each month, I would have been
delinquent, even though their charges were wrong.)  The second time, a large
rebate also never arrived, and after re-contacting the company they still
didn't send it (I waited 7 months so I figured thats long enough for the
slowest of rebate processors).  The rebate was sent within 2 weeks of
contacting the BBB.

Good luck!

Tracy

--
------------------------------------------------------------------------
Graduate Student
University of ***ia, Dept of Chemical Engineering

 
 
 

Jo-ann's: this ever happen to you?

Post by Tricia Rawsk » Thu, 02 Sep 1999 04:00:00


Quote:

> I have had the same problem here at Jo Annes here in Anaheim CA. I asked for the
> coporate address and wrote a letter of complaint.  In addition to having to wait
> in different lines most of the time I have to step over bolts of fabric and the
> craft dept is total chaos. When I talked to the mgr, she said there was just not
> enough help.  I only go there when I absolutely have to.
> Dawn0

It's true, there's not enough help, at least not here in Michigan.  A few summers
ago, I worked at JoAnns in between my college semesters and we were always short
staffed and every JoAnns that I go into has a sign advertising looking for sales
associates.  I'd go back working there if I could find the time (I'm student
teaching andplanning a wedding) because the discount you get as an associate is
wonderful! and with the exception of one temporary manager I encountered my
co-workers were wonderful.

I believe the reason teh craft section is a disaster (and I've been in a store were
you couldn't walk down the aisles at all in teh craft section, and others were they
are simply teh last thing that get taken care of) is becuase JoAnn's caters to the
sewers and the quilters.  They don't try to do anything for their "pure" crafters
and I dn'tknow about your area but I know here, that the manager position for the
craft department is a PART TIME job, which means no benefits and hardly above
minimumwage in pay.

Tricia