APMEX - return shipment logistics

APMEX - return shipment logistics

Post by ps56 » Tue, 26 Mar 2013 15:30:19



I have bought a bunch of the Silver Eagles from APMEX - one for almost every
year since 1986.
And overall, the buying was pretty straight forward and ok.

On a recent batch, there was some spots or discoloration on 2 of the coins,
so I requested a Return - got the email info - and shipped them off with
Tracking.

The tracking shows a confirmed delivery on 3/11 -
BUT - APMEX "can't seem to find the package",
as ..... they receive hundreds of packages every week....

This is probably the only company I have every returned something
where it appears they don't have ANY external RMA tracking number & system
for returns.

Just thought I would share -

--
/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/
No Good Deed -
         Goes Unpunished

 
 
 

APMEX - return shipment logistics

Post by sgt2 » Tue, 26 Mar 2013 16:19:51



Quote:
> I have bought a bunch of the Silver Eagles from APMEX - one for almost every
> year since 1986.
> And overall, the buying was pretty straight forward and ok.

> On a recent batch, there was some spots or discoloration on 2 of the coins,
> so I requested a Return - got the email info - and shipped them off with
> Tracking.

> The tracking shows a confirmed delivery on 3/11 -
> BUT - APMEX "can't seem to find the package",
> as ..... they receive hundreds of packages every week....

> This is probably the only company I have every returned something
> where it appears they don't have ANY external RMA tracking number & system
> for returns.

> Just thought I would share -

> --
> / _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/ _/
> No Good Deed -
> ? ? ? ? ?Goes Unpunished

Just be patient, some companies are just slower than others in get
info on their computer. They may check the package before making
confirmation and as you said they get hundreds of packages returned a
day. So it may just take couple of day before their inventory is
updated.

 
 
 

APMEX - return shipment logistics

Post by ps56 » Wed, 27 Mar 2013 01:28:53


The package was tracked and delivered to APMEX 2 weeks ago
It's MIA -
 
 
 

APMEX - return shipment logistics

Post by sgt2 » Wed, 27 Mar 2013 14:12:32



Quote:
> The package was tracked and delivered to APMEX 2 weeks ago
> It's MIA -

Maybe someone misplaced it? I wouldn't do any more business with them
if that is how they operate their business. Did you buy insurance for
it? Maybe the USPS will have a better chance of finding out what is
going on?
 
 
 

APMEX - return shipment logistics

Post by ps56 » Fri, 29 Mar 2013 11:54:08




Quote:
> The package was tracked and delivered to APMEX 2 weeks ago
> It's MIA -

Maybe someone misplaced it? I wouldn't do any more business with them
if that is how they operate their business. Did you buy insurance for
it? Maybe the USPS will have a better chance of finding out what is
going on?
---------
they appear to have found it - got placed in wrong stack -
have changed "procedures" to help prevent it happening in future...
 
 
 

APMEX - return shipment logistics

Post by ruben safi » Fri, 29 Mar 2013 11:57:17


Quote:

> Maybe someone misplaced it?

I can't do business with them at all.  They are not completely honest and
they stack fees.  I wish I could, sometimes, because they have Israeli
silver coins that are hard to find elsewhere, but I can't.
 
 
 

APMEX - return shipment logistics

Post by sgt2 » Fri, 29 Mar 2013 14:46:39



Quote:



> > The package was tracked and delivered to APMEX 2 weeks ago
> > It's MIA -

> Maybe someone misplaced it? I wouldn't do any more business with them
> if that is how they operate their business. Did you buy insurance for
> it? Maybe the USPS will have a better chance of finding out what is
> going on?
> ---------
> they appear to have found it - got placed in wrong stack -
> have changed "procedures" to help prevent it happening in future...

great news
 
 
 

APMEX - return shipment logistics

Post by Trevo » Fri, 05 Apr 2013 04:31:11


So what are some reputable dealers, if not APMEX? I've been out of
active coin collecting for a few years, but am thinking of starting up
again and could use some recommendations.

Thanks,
Trevor

 
 
 

APMEX - return shipment logistics

Post by Lord Hawha » Fri, 05 Apr 2013 05:22:45


Quote:

>So what are some reputable dealers, if not APMEX? I've been out of

active coin collecting for a few years, but am thinking of starting up
again and could use some recommendations.

Frank will be glad to sell you some coins, but you have to buy his TV Guides
also!

 
 
 

APMEX - return shipment logistics

Post by ps56 » Mon, 08 Apr 2013 09:00:47



Quote:




>> The package was tracked and delivered to APMEX 2 weeks ago
>> It's MIA -

> Maybe someone misplaced it? I wouldn't do any more business with them
> if that is how they operate their business. Did you buy insurance for
> it? Maybe the USPS will have a better chance of finding out what is
> going on?
> ---------
> they appear to have found it - got placed in wrong stack -
> have changed "procedures" to help prevent it happening in future...

4/6/13 -
well, the simple replacement of 2 out of 20+ coins
appear to have shipped as per USPS Tracking.
By the time the package arrives,
 it will probably have been a MONTH -