Aerotech and warranty replacement.

Aerotech and warranty replacement.

Post by Bruce E. Bigelo » Tue, 14 Jan 1997 04:00:00



Not trying to stick up for AT, but they have a ways to go yet to "beat"
Estes.  It took them almost 3 months to get around to sending me a
replacement for a misprinted decal sheet for a Black Brant II.  I finally
got tired of waiting and faxed them a "what's going on here".  At that
point it "only" took them 2.5 weeks to send me the sheet.  No apology, no
letter, nothing but a (slightly crumpled) replacement decal sheet in a
bubble envelope.  Not even marked "do not bend".
--
Bruce
TRA # 4543   NAR # 64955



Quote:
> Been two (2) weeks since call about damaged BT and missing LL from AT

 
 
 

Aerotech and warranty replacement.

Post by Foxe » Tue, 14 Jan 1997 04:00:00


Been two (2) weeks since call about damaged BT and missing LL from AT
kit.  Still have yet to recieve any parts.......I ordered a new BT
from another rocket supply shop and had it in 4 days......Placed an
order for some various parts (all in stock at AT) and that was on a
Monday...........then told it would go out on Friday........5 days
later, they ship your items.........seems like they like to sell
things but don't want you using the items they sell........PML took 3
days for replacement parts on the IO.........order kits from MSH and
have it in 4 days...........but 2 weeks for a LL............and
BT......

COME ON AT get with the program.....I want to fly...............
Foxeye

 
 
 

Aerotech and warranty replacement.

Post by FlyHig » Wed, 15 Jan 1997 04:00:00


Quote:
> Not trying to stick up for AT, but they have a ways to go yet to "beat"
> Estes.  It took them almost 3 months to get around to sending me a
> replacement for a misprinted decal sheet for a Black Brant II.  I
finally
> got tired of waiting and faxed them a "what's going on here".  At that
> point it "only" took them 2.5 weeks to send me the sheet.  No apology,
no
> letter, nothing but a (slightly crumpled) replacement decal sheet in a
> bubble envelope.  Not even marked "do not bend".

WOW, I did not know you could get something from Estes that fast!  I sent
in one of those rebate things they had going, and it took over 8 months.
I forgot about it before I got it.  I never did cash the check, though...
only 2 dollars or something.  But then again, this could just be an
unusual delay.

--
Eric Speckman

www.coredcs.com/~speckman/rocket/rocket.html