Complaints/Munro hollower

Complaints/Munro hollower

Post by Woodcut tools 2000 Ltd sale » Sun, 15 May 2005 06:40:49



My staff and myself have been fielding an increasing number of complaints
from woodturners dissatisfied with the performance of the Munro tool.  I
sympathize with how you feel having purchased a rather costly tool and
finding it does not live up to their expectations, but must state that
Woodcut tools  I have no association with Munro or his company and all
complaints must be directed him or his resellers.

Woodcut tools have no obligation to Munro or his customers to repair or
replace anything that he has made or sold.

PS. NewZealand is a small country be we are not all related"""""

Ken Port
Managing Director
Woodcut tools
--
www.woodcut-tools.com

All the best,

 
 
 

Complaints/Munro hollower

Post by Paul Loseb » Mon, 16 May 2005 01:18:08


We thought that everyone and the sheep in New Zealand were all related
- bit like in Wales only you don't need wellington boots to hold the
sheep still, although you probably do wear boots in Wellington.

I have your hollowing tools via Phil Irons in the UK and think they
are tremendous.  Shall I write to Munro and congratulate them on your
tools?

Regards

Paul

On Sat, 14 May 2005 09:40:49 +1200, "Woodcut tools 2000 Ltd sales"

Quote:

>My staff and myself have been fielding an increasing number of complaints
>from woodturners dissatisfied with the performance of the Munro tool.  I
>sympathize with how you feel having purchased a rather costly tool and
>finding it does not live up to their expectations, but must state that
>Woodcut tools  I have no association with Munro or his company and all
>complaints must be directed him or his resellers.

>Woodcut tools have no obligation to Munro or his customers to repair or
>replace anything that he has made or sold.

>PS. NewZealand is a small country be we are not all related"""""

>Ken Port
>Managing Director
>Woodcut tools


 
 
 

Complaints/Munro hollower

Post by Paul Rasmusse » Mon, 16 May 2005 01:45:41


I have been using the Munro hollowing tool for several months and am very
pleased with the performance.

Quote:
> We thought that everyone and the sheep in New Zealand were all related
> - bit like in Wales only you don't need wellington boots to hold the
> sheep still, although you probably do wear boots in Wellington.

> I have your hollowing tools via Phil Irons in the UK and think they
> are tremendous.  Shall I write to Munro and congratulate them on your
> tools?

> Regards

> Paul

> On Sat, 14 May 2005 09:40:49 +1200, "Woodcut tools 2000 Ltd sales"

>>My staff and myself have been fielding an increasing number of complaints
>>from woodturners dissatisfied with the performance of the Munro tool.  I
>>sympathize with how you feel having purchased a rather costly tool and
>>finding it does not live up to their expectations, but must state that
>>Woodcut tools  I have no association with Munro or his company and all
>>complaints must be directed him or his resellers.

>>Woodcut tools have no obligation to Munro or his customers to repair or
>>replace anything that he has made or sold.

>>PS. NewZealand is a small country be we are not all related"""""

>>Ken Port
>>Managing Director
>>Woodcut tools

 
 
 

Complaints/Munro hollower

Post by Owen Low » Mon, 16 May 2005 04:19:37




Quote:
> I have been using the Munro hollowing tool for several months and am very
> pleased with the performance.

Hi Paul.

When I read the original post from Ken Port I had the uneasy feeling of
a backdoor smear against a competing product. Why would a manufacturer
post a note in a public forum citing user complaints and poor
performance about another's product under the guise of customer service?
If Oneway did this about Stubby lathes I think we'd all view it as
underhanded, dirty and questionable. How many customers can there be who
are dim enough to confuse two product makers and seek communication with
the wrong one?

Whether these complaints have been taken to Woodcut Tools or not is a
matter Ken and his support staff should be replying to in private. How
long can it take to say, "That's not one of our products, but you can
contact the people making the Munro at ..." Or maybe even take it a step
further while you got them on the horn or email and offer a 10%, 20% or
whatever discount to trade in their Munro on a Proforme.

Like I said, the post just felt suspicious to me, but if true would be
better handled, from a public image viewpoint, in a different way.

BTW, this is the first I've ever read of any indication of complaints
against the Munro - and I have the Proformes.

Quote:

> My staff and myself have been fielding an increasing number of complaints
> from woodturners dissatisfied with the performance of the Munro tool.  I
> sympathize with how you feel having purchased a rather costly tool and
> finding it does not live up to their expectations, but must state that
> Woodcut tools  I have no association with Munro or his company and all
> complaints must be directed him or his resellers.

 
 
 

Complaints/Munro hollower

Post by Georg » Mon, 16 May 2005 06:07:29



 How

Quote:
> long can it take to say, "That's not one of our products, but you can
> contact the people making the Munro at ..." Or maybe even take it a step
> further while you got them on the horn or email and offer a 10%, 20% or
> whatever discount to trade in their Munro on a Proforme.

Maybe he's been reading some of the customer (non)service complaints
elsewhere?   Hot and heavy, even in the "membership" places.
 
 
 

Complaints/Munro hollower

Post by Ecnerwa » Mon, 16 May 2005 12:16:36




Quote:


>  How
> > long can it take to say, "That's not one of our products, but you can
> > contact the people making the Munro at ..." Or maybe even take it a step
> > further while you got them on the horn or email and offer a 10%, 20% or
> > whatever discount to trade in their Munro on a Proforme.

> Maybe he's been reading some of the customer (non)service complaints
> elsewhere?   Hot and heavy, even in the "membership" places.

Well, his post was the first mention of it _here_, AFAICT. Which is
immediately highly suspicious, and Ken has a history (here) of making
excessively advertorial (of his stuff) and denegritory (to all others)
posts here.

His posting behavior has pretty well ensured that Woodcut will get no
business from me in the next 40 years or so...

But you believe whatever you want to, George. A look through the google
news archives might prove rather educational if you're failing to recall
Ken's "fair and balanced" approach to woodturning tools and jigs. I'd
find it hard to call him a contributor to the group, based on the
content of his posts over time.

 
 
 

Complaints/Munro hollower

Post by Jule » Tue, 17 May 2005 05:57:44


You have got to be kidding!


Quote:
> My staff and myself have been fielding an increasing number of complaints
> from woodturners dissatisfied with the performance of the Munro tool.  I
> sympathize with how you feel having purchased a rather costly tool and
> finding it does not live up to their expectations, but must state that
> Woodcut tools  I have no association with Munro or his company and all
> complaints must be directed him or his resellers.

> Woodcut tools have no obligation to Munro or his customers to repair or
> replace anything that he has made or sold.

> PS. NewZealand is a small country be we are not all related"""""

> Ken Port
> Managing Director
> Woodcut tools

 
 
 

Complaints/Munro hollower

Post by Leif Thorvaldso » Tue, 17 May 2005 07:16:02


It is true, not all of them are related! There is the North Island clan and
the South Island clan. *G*

Leif

Quote:
> You have got to be kidding!


>> My staff and myself have been fielding an increasing number of complaints
>> from woodturners dissatisfied with the performance of the Munro tool.  I
>> sympathize with how you feel having purchased a rather costly tool and
>> finding it does not live up to their expectations, but must state that
>> Woodcut tools  I have no association with Munro or his company and all
>> complaints must be directed him or his resellers.

>> Woodcut tools have no obligation to Munro or his customers to repair or
>> replace anything that he has made or sold.

>> PS. NewZealand is a small country be we are not all related"""""

>> Ken Port
>> Managing Director
>> Woodcut tools

 
 
 

Complaints/Munro hollower

Post by Tony the Turne » Wed, 18 May 2005 05:20:57


/QUOTE Wrote:

Quote:

> I can't imagine why anyone should complain to a competitor.  If there
> is a genuine complaint then anyone with half a brain will go to the
> supplier/manufacturer who may have an answer.

> For what it's worth, I have been perfectly satisfied with my Munro tool
> which I bought in the UK from Les Thorne.  If I had not been  happy, Les
> would have been the first to hear and would have had more earache if he
> had not responded appropriately.  But as I say, no problem!

--
Tony the Turner
 
 
 

Complaints/Munro hollower

Post by > » Wed, 18 May 2005 08:11:59


Ken Are you THAT DESPERATE to sell YOUR tools that you invent staff to take
invented complaints so that YOU can rubbish What I feel is a far better
tool, Yes I have used both.

Just another example of unethical actions from an unethical person.



Quote:
> My staff and myself have been fielding an increasing number of complaints
> from woodturners dissatisfied with the performance of the Munro tool.  I
> sympathize with how you feel having purchased a rather costly tool and
> finding it does not live up to their expectations, but must state that
> Woodcut tools  I have no association with Munro or his company and all
> complaints must be directed him or his resellers.

> Woodcut tools have no obligation to Munro or his customers to repair or
> replace anything that he has made or sold.

> PS. NewZealand is a small country be we are not all related"""""

> Ken Port
> Managing Director
> Woodcut tools
> --
> www.woodcut-tools.com

> All the best,


 
 
 

Complaints/Munro hollower

Post by Barry N. Turne » Thu, 19 May 2005 10:06:48


Ken's silence is deafening!

Barry


Quote:




> >  How
> > > long can it take to say, "That's not one of our products, but you can
> > > contact the people making the Munro at ..." Or maybe even take it a
step
> > > further while you got them on the horn or email and offer a 10%, 20%
or
> > > whatever discount to trade in their Munro on a Proforme.

> > Maybe he's been reading some of the customer (non)service complaints
> > elsewhere?   Hot and heavy, even in the "membership" places.

> Well, his post was the first mention of it _here_, AFAICT. Which is
> immediately highly suspicious, and Ken has a history (here) of making
> excessively advertorial (of his stuff) and denegritory (to all others)
> posts here.

> His posting behavior has pretty well ensured that Woodcut will get no
> business from me in the next 40 years or so...

> But you believe whatever you want to, George. A look through the google
> news archives might prove rather educational if you're failing to recall
> Ken's "fair and balanced" approach to woodturning tools and jigs. I'd
> find it hard to call him a contributor to the group, based on the
> content of his posts over time.

 
 
 

Complaints/Munro hollower

Post by Owen Low » Thu, 19 May 2005 14:47:48




Quote:
> Ken's silence is deafening!

I don't want to dump on Ken as I've had good experience with his
Proforme tools as well as him offering a good solution to a problem I
had with a couple Proforme heads a year ago.  BUT... I think his popping
in and out of here without followups and participation is only harming
his company's image. Perhaps he's too busy to check back or doesn't want
to get into a shouting match but then he shouldn't post anything
controversial in the first place.

Recently when Ken posts, someone replies with accusations about the
Proforme being a design ripoff of someone else's tool innovations - for
that alone I think I'd be more likely to keep silent if I were he - or
else face them head on and rebut the accusations. Again, him popping in
and out without engaging in discussion/conversation/accusations, I feel,
hurts Woodcut. Like you noticed, he leaves his silence up to everyone
else to interpret and apply to him and Woodcut however they see fit.

 
 
 

Complaints/Munro hollower

Post by Arc » Fri, 20 May 2005 00:15:20


For a "sales team" Ken's post seemed an  incredibly wrong way to market
good products.  IMO, our speculations aren't inappropriate dumpings.
Rather they are attempts to understand the unbelievable.

In the past some here have tried to temper Ken's often unusual
attitudes. NG comments are rife with misunderstandings and we
appreciated his sharpening CDs etc. I hope someone, maybe from N.Z., can
suggest a justification for Ken's boorish post if he won't. Rcw has
always been a  forgiving ng for abrasive comments and that includes
mine.

Some products are so well made and some skill's are so superior that we
often  overlook an ex -Messerschmitt maker and drive a BMW or put up
with a miserable but skillful neurosurgeon. Woodcut isn't one of these,
nor is Sears, Scotty's  and other has-beens that didn't mind their PR.

Any company can fail.  I think it would be our loss if Woodcut does.

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