> I have been using the Munro hollowing tool for several months and am very
> pleased with the performance.
When I read the original post from Ken Port I had the uneasy feeling of
a backdoor smear against a competing product. Why would a manufacturer
post a note in a public forum citing user complaints and poor
performance about another's product under the guise of customer service?
If Oneway did this about Stubby lathes I think we'd all view it as
underhanded, dirty and questionable. How many customers can there be who
are dim enough to confuse two product makers and seek communication with
the wrong one?
Whether these complaints have been taken to Woodcut Tools or not is a
matter Ken and his support staff should be replying to in private. How
long can it take to say, "That's not one of our products, but you can
contact the people making the Munro at ..." Or maybe even take it a step
further while you got them on the horn or email and offer a 10%, 20% or
whatever discount to trade in their Munro on a Proforme.
Like I said, the post just felt suspicious to me, but if true would be
better handled, from a public image viewpoint, in a different way.
BTW, this is the first I've ever read of any indication of complaints
against the Munro - and I have the Proformes.
> My staff and myself have been fielding an increasing number of complaints
> from woodturners dissatisfied with the performance of the Munro tool. I
> sympathize with how you feel having purchased a rather costly tool and
> finding it does not live up to their expectations, but must state that
> Woodcut tools I have no association with Munro or his company and all
> complaints must be directed him or his resellers.